Privacy Policy

1. Definition of personal information

"Personal information" means personal information as defined in Japan's Act on the Protection of Personal Information. It includes information that can identify a specific individual, such as a name, address, telephone number or email address.

2. Collection of personal information

We collect personal information to the extent necessary when you register for an account, purchase products or make an inquiry. We state the purposes of use when collecting the information and obtain it by lawful and fair means.

Examples of personal information we collect:

• Name and phonetic reading of the name
• Address
• Telephone number
• Email address
• Password (when registering for an account)
• Shipping destination information
• History and details of transactions with us
• Information that identifies a specific individual when the above information is combined

Account registration is available through the registration form on the YOUTOWN website (Japanese).

3. Purposes of use

We use the personal information we collect for the following purposes:

• Confirming orders, shipping products and providing delivery updates
• Responding to inquiries, including identity verification
• Marketing, such as information about new products and services and email newsletters
• Providing services and conducting operations incidental to the above purposes

4. Provision to third parties

We do not provide personal information to third parties without your consent, except in the following cases:

• When required by law
• When necessary to protect a person's life, body or property and it is difficult to obtain their consent

5. Outsourcing the handling of personal information

We may entrust the handling of personal information to contractors to the extent necessary to provide our services. In such cases, we enter into confidentiality agreements with the contractors and supervise them appropriately.

6. Security measures

We take organizational, personnel, physical and technical security measures to prevent unauthorized access, loss, leakage and similar incidents. We also encrypt communications using SSL to ensure security.

7. Access, correction and other requests

If you request access to, correction or deletion of, suspension of use of, or other action concerning your personal information, we respond promptly after verifying your identity.

8. Use of cookies

Our website may use cookies to improve our services. You can disable cookies in your browser settings, but some features of this website may then be unavailable.

We use OpenAI's advertising measurement feature to assess advertising effectiveness. We send OpenAI cookies that identify ad clicks or browsers, our website's domain, and information about the completion of inquiry submissions and the time of completion. We do not send names, email addresses, telephone numbers or inquiry text for this advertising measurement. If your browser's Do Not Track or Global Privacy Control setting is enabled, we do not load this measurement feature. For details, see OpenAI's Privacy Policy.

9. Contact

Personal Information Protection Contact, YOUTOWN LLC
Email: info@youtown.jp
Telephone number: We will disclose it without delay upon request. Please contact us by email.

10. Compliance and policy revisions

We comply with the Act on the Protection of Personal Information and other applicable laws and regulations, and review and improve this Policy as appropriate. Revisions will be published on this page.